RETURN POLICY

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At Royal Padel North America, we take pride in delivering only the highest-quality padel racquets to our authorized territory, which includes the United States, Canada, and Puerto Rico.

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This return and warranty policy applies exclusively to purchases made and fulfilled within this territory. Orders placed, shipped, or purchased outside of this region are not eligible for processing through Royal Padel North America.

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To ensure the highest standards of quality, every racquet undergoes a meticulous three-step inspection process:

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1. Factory Inspection
All products are carefully examined before leaving our factory in Argentina.

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2. U.S. Arrival Inspection
Every product is inspected upon arrival and during storage at our U.S. facilities.

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3. Pre-Shipping Inspection
Each racquet undergoes a final quality check before being packed and shipped.

Padel racquets are precision sports equipment, and while every precaution is taken, they are inherently fragile. The average lifespan of a padel racquet ranges from 4 to 8 months, depending on usage and playing style.

Although defects are rare, we understand that issues may occasionally occur. All claims are reviewed on a case-by-case basis, and decisions are based on the product’s condition, usage, and the nature of the reported defect.

 

Submitting a Return or Warranty Claim

Customers within our authorized territory (U.S., Canada, and Puerto Rico) must contact us within 7 days of receiving their product at [Insert Email], providing:

• Order number

• Date of purchase

• Detailed description of the issue

• Photos or videos of the defect

 

Claims submitted outside this timeframe or outside the authorized territory may not be eligible for review.

We are committed to customer satisfaction and will work with you to determine the best possible resolution in accordance with this policy.​​